When reading a key with Get Key Info I get "Key Not Known". What does this mean?
Key Not Known means our system can not find this key fob anywhere in our system. This is what you will see for brand new keys that have never been used. It will also show for keys that were in the old system on the site, but were not assigned to any locks. (This happens because there was no data for us to import into StratIS Sphere for that key.)