You may need to restart the App.
    • Tap the icon at the bottom of the screen directly to the right of the center icon. This brings up icons of all the running apps. To close the StratIS app, hit the "Clear All" button or tap the X at the top corner of the app.

    • Open the app back up and try connecting to door again.


You may need to reboot the tablet.

    • Hold down the unlock button for a little while. After it shuts off, wait for about 5 seconds, then hold the unlock button down again to reboot it.

    • Open the app back up and try connecting to door again.