There are two possible issues that prevent you from logging in to the app.


  • An incorrect username or password is entered at the login screen

"Login Error Incorrect Username/Password" is displayed at the top of the screen if you are receiving this error.

In order to resolve this, double check the spelling of your username and carefully renter your password.


How do I reset my password?

My site got moved to production, now my password doesn't work. Why not?


  • The tablet is currently disconnected from the internet
"Error Cannot Connect" is displayed at the top of the screen if you are receiving this error. 
In order to resolve this, double check the Wi-Fi on your tablet by opening a web browser. 
If your Wi-Fi is disconnected, either turn it on or select a different network.