This happens more frequently than you'd think! Currently, separate credentials are needed for a demo and production site. You should have received an activation email for your new account at the same time your site moved to production. 

  • Lost the email? Don't worry about it, shoot us an email at and we'll be glad to send you a new one. 
  • Not receiving activation emails? Give us a call (and leave a voicemail) or send us an email at 844-STRATIS (844-787-2847) or, respectively.