When opening the Maintenance feature for the first time, you will be prompted to add a maintenance email address. All tickets will automatically be sent to this address, but you will have the option to send the ticket to a different staff email when creating a ticket.
From the Maintenance menu, select Add Ticket.
Enter the requested information:
Requestor: Person requesting the work
Status: Status of the ticket
Ticket Type: Type of work being requested
Choose Units and/or Unit Groups to receive the work.
IMPORTANT: There is a storage limit on maintenance credentials before no-tour functionality stops working. Please reference the app to avoid going over this limit.
Select Create Ticket.
An email will be sent to the maintenance email address entered earlier and the ticket is automatically assigned to that user.
Choose Start Date/Start Time and End Date/End Time:
Start Date/Time: The date and time the credential being created will begin operating the selected units/unit groups
End Date/End Time: The date and time the credential being created will begin operating the selected units/unit groups -
IMPORTANT: Credentials will 24 hours per day, 7 days per week from the Start Date/Time to the End Date/Time.
Verify the that information on the confirmation page is correct, enter your password and select Confirm. Place a credential on the reader and wait for confirmation in the app that the credential has been created successfully.
IMPORTANT: If you just want to create a ticket without creating a credential, select Cancel on the confirmation screen and the ticket will be generated without a credential being made.
For assistance with this or any STRATIS feature, please contact our team:
- E-mail: firstname.lastname@example.org
- Phone: 844-STRATIS (844-787-2847)