"Resident" Articles

Find process documentation, FAQs and troubleshooting for resident issues here.

I made a key for a resident, but it's not working on their lock (SPED)
Hardware needed: Tablet, USB to MicroUSB adapter, iButton Bridge Connector, iButton reader The first thing to do in order to diagnose problems with No-...
Wed, 10 Jan, 2018 at 11:59 AM
How do I program or replace a resident key? (SPED)
Hardware needed: Tablet, USB to MicroUSB adapter, iButton Bridge Connector, iButton reader To program or replace resident key please follow these steps...
Wed, 10 Jan, 2018 at 11:59 AM
How do I remove access for a resident? (SPED)
Hardware needed: Tablet, USB to Micro USB adapter, iButton Reader To remove access for a resident please follow these steps: Navigate to the home m...
Wed, 10 Jan, 2018 at 12:00 PM
How do I make a key inactive when a resident returns it?
Hardware needed: Tablet, USB to MicroUSB adapter, iButton Bridge Connector, iButton reader 1. Connect the iButton cable Connect th...
Fri, 18 Mar, 2016 at 4:06 PM
I want to remove a resident, but I don’t have their key. What do I do?
Hardware needed: Tablet, Red iButton, USB to MicroUSB adapter, Two-prong Programming Cable This is a toured action, meaning that the tablet must...
Mon, 11 Sep, 2017 at 3:58 PM
How do I change a resident's name in Stratis?
This can be done in 1 of 2 ways. 1. Through "Places" Navigate to the resident's unit From the main screen, go to "Places"...
Wed, 10 Jan, 2018 at 2:09 PM
How do I add / create a resident?
How to add / create a resident Navigate to the resident's unit From the main screen, go to "Places" Navigate to the residen...
Wed, 23 Mar, 2016 at 6:18 PM
How do I add Amenity access to a resident? (SPED)
To allow a resident access to an amenity: Navigate to the home menu If you are not logged in log into your site If you are asked select the correct...
Wed, 10 Jan, 2018 at 12:00 PM
How do I return a resident key? (Control)
Hardware needed: Tablet, MT20W reader To remove access for a resident please follow these steps: Navigate to the home menu If you are not logged ...
Wed, 10 Jan, 2018 at 2:07 PM