Error Messages

"Lock User Position History Problem"
The lock's internal table of credentials has become out of sync with the StratIS system's records. This can happen if too many No-Tour keys are wr...
Wed, 9 Mar, 2016 at 8:21 PM
"Error Starting Door Connection"
You may need to restart the App. Tap the icon at the bottom of the screen directly to the right of the center icon. This brings up...
Wed, 9 Mar, 2016 at 8:27 PM
"Authentication Error. Check Door Coupling Password."
If you remember your coupling password From the main screen, go to Manage Property -> Property Settings Tap the square with a pencil...
Wed, 9 Mar, 2016 at 8:31 PM
"Programming Key Mismatch"
This can happen if the iButton was written with a different red programming key than the door was programmed with. What if I have two red keys?
Wed, 9 Mar, 2016 at 8:23 PM
"Read scratch pad verify failed"
A scratch pad verify error indicates that the FOB is damaged and unfortunately cannot be used. Please attempt to create a key using a different FOB.
Thu, 31 Aug, 2017 at 10:42 AM
"LibUSB DS2490 Port Already Opened"
Check all connections on the cable Try disconnecting and reconnecting all cable connections, especially the iButton reader ...
Wed, 9 Mar, 2016 at 9:48 PM
"Failed to set LibUSB configuration"
Check all connections on the cable Try disconnecting and reconnecting all cable connections, especially the iButton reader to bridge connector ...
Wed, 9 Mar, 2016 at 9:16 PM
"No adapter found at this port number"
Check all connections on the cable Try disconnecting and reconnecting all cable connections, especially the iButton reader to bridge connector ...
Wed, 9 Mar, 2016 at 9:17 PM
"Login Error: Incorrect Username/Password"
You have entered a wrong username or password. Double check the spelling of your username and carefully re-enter your password. How do I reset my pass...
Wed, 9 Mar, 2016 at 9:22 PM
"Key Not Known"
When reading a key with Get Key Info I get "Key Not Known". What does this mean? Key Not Known meansĀ our system can not find this key fob ...
Tue, 2 Feb, 2016 at 4:20 PM