"Maintenance (Vendor)" Articles

Find process documentation, FAQs and troubleshooting for maintenance and vendor personnel here.

How do I factory reset a key? (SPED)
Hardware needed: Tablet, USB to MicroUSB adapter, iButton Bridge Connector, iButton reader From the Main Menu, go to People, then Factory Reset...
Wed, 10 Jan, 2018 at 12:02 PM
Why does my Maintenance Key not work? (SPED)
Hardware needed: Tablet, USB to MicroUSB adapter, iButton Bridge Connector, iButton reader   This is normally caused by one of four issues: Door t...
Wed, 10 Jan, 2018 at 2:29 PM
How do I create a schedule?
To create a schedule please follow these steps: Hardware needed: Tablet Navigate to the main menu If you are not logged in, log into your site...
Wed, 10 Jan, 2018 at 3:04 PM
How do I make a maintenance key? (How do I make a maintenance ticket?)
When opening the Maintenance feature for the first time, you will be prompted to add a maintenance email address. All tickets will automatically be s...
Thu, 5 Oct, 2017 at 11:39 AM
How do I pull a Maintenance Key audit?
From the Maintenance menu, select Audit Credential. Insert the key in the iButton reader portion of the iButton cable and click Read The abili...
Wed, 10 Jan, 2018 at 2:27 PM
How to Close a Maintenance Ticket
Maintenance tickets marked as Closed or Resolved will be automatically removed from the Maintenance ticket queue in 2 business days.  To change the stat...
Wed, 10 Jan, 2018 at 2:28 PM
Why does my Maintenance Key not work? (Control)
This is normally caused by one of four issues: Door times are incorrect, check the door time on a lock that does not work.  When connected to the loc...
Wed, 10 Jan, 2018 at 2:32 PM