Troubleshooting

I can’t login.
Is your device connected to the internet? Yes No Go back?
Thu, 14 Sep, 2017 at 2:45 PM
My device is connected to the Internet.
What app are you trying to login into? Management App (Tablet) Resident App (Smartphone) Go back?
Thu, 14 Sep, 2017 at 2:45 PM
How do I add a person to StratIS?
Is this new user a staff member or resident? Staff Resident Go back?
Thu, 14 Sep, 2017 at 2:46 PM
A resident or staff key.
What type of door are you trying to audit? BE367/FE210 CO200 CT5000 NDE LE Go back?
Tue, 17 Oct, 2017 at 11:13 AM
It's a SPED property.
What type of key are you trying to find? A maintenance key A resident or staff key Go back?
Tue, 17 Oct, 2017 at 10:56 AM
It's a Control property.
What type of door are you trying to audit? BE467/FE410 CO200 CT5000 NDE LE Go back?
Thu, 14 Sep, 2017 at 2:47 PM
How do I see who accessed a door/other information?
Is the property a SPED or Control system? SPED Control Umm, what do those mean? Go back?
Thu, 14 Sep, 2017 at 2:47 PM
What do those mean?
SPED sites use fobs with BE367/FE367 locks. Control sites use smart credentials with BE467/FE467 locks. ... Now that you're informed, which one...
Fri, 8 Sep, 2017 at 11:11 AM
I can't make keys.
Is the property a SPED or Control system? SPED Control Umm, what do those mean? Go back?
Thu, 14 Sep, 2017 at 2:49 PM
What do those mean?
SPED sites use fobs with BE367/FE367 locks. Control sites use smart credentials with BE467/FE467 locks. ... Now that you're informed, which o...
Fri, 8 Sep, 2017 at 11:12 AM