General

General Troubleshooting
Is Wi-Fi currently enabled for your tablet? Pull down the drop-down menu on your tablet from any screen and make sure Wi-Fi is turned on.  Do you ha...
Thu, 7 Sep, 2017 at 10:41 AM
My site moved to Production, and I can no longer log in
This happens more frequently than you'd think! Currently, separate credentials are needed for a demo and production site. You should have received a...
Mon, 28 Nov, 2016 at 12:42 PM
I forgot my password. How can I reset it?
At the login screen, tap the "Forgot Password?" button. You will be emailed instructions on how to reset your password. You may also email...
Thu, 25 Feb, 2016 at 9:35 AM
How can I update my app?
These instructions are for updating your StratIS App If you are logged in first log out of StratIS Tap the lock shaped icon on the top ri...
Fri, 20 May, 2016 at 8:43 AM
How do I change my password?
From the main screen, tap People, then My account. Here, you can change your password, but you must remember what your current password is. I fo...
Thu, 25 Feb, 2016 at 9:35 AM
I am unable to login to Stratis. What do I do?
There are two possible issues that prevent you from logging in to the app. An incorrect username or password is entered at the login screen "L...
Wed, 10 Jan, 2018 at 2:04 PM
Reusing Resident Keys
Resident keys can only be reused when the key is not active, meaning that the key is not assigned to an existing resident. If the key is actively assigned t...
Mon, 8 Jan, 2018 at 12:11 PM
How do I download the Zoom app on my Lenovo Tab3 STRATIS tablet?
In order to better serve our clients, STRATIS Support is using a live meeting app called Zoom. Through the Zoom app, our users will be able share their tabl...
Thu, 1 Feb, 2018 at 11:42 AM