First Steps
First off, we want to thank you for choosing StratIS; your decision to use our product is more appreciated than we could ever tell you. While we understan...
Mon, 12 Dec, 2016 at 1:52 PM
I can't connect to my lock with STRATIS
Do you see the lock in the menu after selecting program door? The lock has not been added in a unit in StratIS Sphere. Please add the unit, include the...
Wed, 4 Oct, 2017 at 3:37 PM
It says "Door Programmed Successfully" but my credential doesn't work
Have you programmed the key from the Places menu? The key will only work on the door after it has been programmed with the MT20W Enrollment Reader. D...
Wed, 1 Feb, 2017 at 9:50 AM
How to Clear Tablet Data
To clear the Tablet Data, please attempt the following steps: Navigate to the tablet “Settings” by tapping the gear icon Select "Storage" ...
Thu, 30 Nov, 2017 at 12:12 PM
Enabling Offline Mode
To enable offline mode, please do the following: 1. Login on WiFi with "Keep Me Logged In" checked off 2. Download Door Files 3. Log out of th...
Mon, 21 Aug, 2017 at 10:20 AM
How to power cycle an NDE
Please do the following: Open the battery cover Unplug the battery connector, wait 10 seconds Plug the connector back in, put cover back on
Mon, 11 Sep, 2017 at 2:58 PM