Resident Mobile App Help

Xfinity Communities Mobile Installation & Setup
1. Accept email invite from property management 2. Enter your Comcast username & password 3. Download the Xfinity Communities App ...
Tue, 8 May, 2018 at 9:26 PM
Forgot username or password
I forgot the username and/or password to my Xfinity Communities Mobile account. How can I retrieve it? Easy! On the Comcast login page, simply ...
Tue, 8 May, 2018 at 9:32 PM
My thermostat keeps changes to a different temperature than I previously set
If your thermostat appears to revert back to a temperature without being adjusted to that set-point, check your schedules! Your schedule will override the p...
Tue, 8 May, 2018 at 9:39 PM
My thermostat will not go higher or lower than a certain temperature
If your thermostat will not go higher or lower than a certain temperature, it is likely that your property management has placed limits on the set-points to...
Tue, 8 May, 2018 at 9:41 PM
Mobile phone connectivity
If you are experiencing difficulties in changing device settings in the Xfinity Communities Mobile App, this could be due to a cellular connectivity issue. ...
Tue, 8 May, 2018 at 9:46 PM
What is this leak sensor icon in my Mobile App?
Your property management may have installed leak sensors in your residence to detect flood events before they become disastrous. This is great for you, and ...
Tue, 8 May, 2018 at 9:46 PM
My lock seems to be slowing down
This could be a sign of batteries that need to be replaced. Please submit a maintenance ticket through your Mobile App. Insert screenshot
Tue, 8 May, 2018 at 9:48 PM
My HVAC isn't working
If your thermostat isn't working, even after manually adjusting it, then please contact your property management or submit a maintenance ticket through...
Tue, 8 May, 2018 at 9:49 PM
Can I send lock access to my visitors through the Xfinity Communities Mobile App?
Yes! This feature will be launching in July, 2018. We will let you know when it's available.  
Tue, 8 May, 2018 at 9:51 PM
How does my app work with ButterflyMX
1. Click on the ButterflyMX icon in the Xfinity Communities App 2. Enter your ButterflyMX username & password. If you do not know this informati...
Tue, 8 May, 2018 at 9:59 PM