Management App Help

General Troubleshooting
Is Wi-Fi currently enabled for your tablet? Pull down the drop-down menu on your tablet from any screen and make sure Wi-Fi is turned on.  Do you have ...
Thu, 17 May, 2018 at 1:28 PM
I Forgot My Password.
At the login screen, tap the "Forgot Password?" button.  Then Fill in your information in the Pop up. You will be emailed in...
Thu, 17 May, 2018 at 1:29 PM
How Do I Change My Password?
From the main screen, Select "My Account" at the bottom left side of the screen On the pop up screen, follow the directions to reset ...
Thu, 17 May, 2018 at 1:30 PM
I can't Log In.
There are two possible issues that prevent you from logging in to the app. An incorrect username or password is entered at the login screen "...
Thu, 17 May, 2018 at 1:30 PM
Reusing A Resident Key.
Resident keys can only be reused when the key is not active, meaning that the key is not assigned to an existing resident. If the key is actively assigned t...
Thu, 17 May, 2018 at 1:34 PM
Return A Staff Key.
From the main screen, select people in either the Far left side bar or from the large blue square icon. Which will bring you to this screen. ...
Thu, 17 May, 2018 at 1:35 PM
Create A New Staff Member.
From the screen, select people in either the Far left side bar or from the large blue square icon. Which will bring you to this screen. Se...
Thu, 17 May, 2018 at 1:36 PM
Remove A Staff Member.
From the screen, select people in either the Far left side bar or from the large blue square icon. Which will bring you to this screen.   Cl...
Thu, 17 May, 2018 at 1:38 PM
Can Staff Have Access to Multiple Properties?
Yes! The StratIS Sphere system allows for Staff Members to retain a single account across multiple properties. This means if a Property Management Comp...
Thu, 17 May, 2018 at 1:41 PM
Make A Master Key.
From the screen, select people in either the Far left side bar or from the large blue square icon. Which will bring you to this screen.   C...
Thu, 17 May, 2018 at 1:42 PM